Official Document

Privacy Policy Dragon969

Your privacy is our priority. This policy clearly explains how dragon969 collects, uses, stores, and protects your personal data every time you use our platform. We believe transparency is the foundation of trust.

Updated: 1 January 2026

Why Your Data Is Safe with Dragon969

Dragon969 employs the latest data protection technologies to ensure every member's personal information is stored securely and not misused.

256-bit SSL Encryption

All data transmitted between your device and dragon969's servers is protected by industry-grade 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.

Strict Access Controls

Only authorised staff have access to member personal data, and every access is recorded and continuously monitored to prevent any unauthorised use.

No Data Selling

Dragon969 has never and will never sell, rent or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent.

Secure Servers

Member data is stored in data centres equipped with multiple layers of physical and digital protection, with automatic backups and round-the-clock security monitoring.

PDPA Compliance

Dragon969 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing practices are carried out in accordance with prevailing legislation.

Control in Your Hands

You have full rights to access, correct or request deletion of your personal data at any time through dragon969's customer support channels, available 24/7.


Dragon969 Privacy Policy — Transparency at Every Step

Dragon969 takes our responsibility to protect your privacy seriously. This document is provided to inform you in detail about the types of data we collect, why we collect it, how we use it and the steps we take to keep your data safe. This policy applies to all users of the dragon969 platform, including the website, mobile app and all related services.

Summary of Data Types Collected
Data Category Example Information Purpose Status
Identity Full name, ID number, date of birth KYC & Account Verification Required
Contact Email address, phone number Communication & security Required
Finance Bank details, transaction records Deposits, withdrawals & AML Required
Technical IP address, device type, activity logs Security & improvements Automatic
Cookies Session cookies, user preferences User experience Automatic
Communication Live chat records, support emails Customer service & audit Contextual
1 Personal Information We Collect

Dragon969 collects various types of personal information depending on your interactions with our platform. This information is divided into several main categories:

Personal identity information includes your full name, identity card or passport number, date of birth, and gender. This information is collected during the account registration process and is required for identity verification (KYC) purposes and to ensure only eligible individuals can use the dragon969 platform.

Contact information including your email address, mobile phone number, and mailing address. This data is used to communicate with you regarding your account, transactions, promotions, and any service-related matters.

Financial information such as bank name, bank account number, e-wallet details, and a complete record of all deposit and withdrawal transactions. This financial data is required to process payments securely and comply with anti-money laundering (AML) legal requirements.

Technical information automatically collected when you access the dragon969 platform, including IP address, device type and model, operating system, web browser type, pages visited, and session duration. This data helps us identify and address security threats as well as improve the user experience.

Note: We do not collect any data that is unnecessary or beyond what is required to provide dragon969 services safely and efficiently. We strictly adhere to the principle of data minimisation at all times.
2 How We Collect Your Data

Dragon969 collects your personal information through several different methods, all implemented transparently and responsibly:

  • Account registration: When you create a dragon969 account, you provide basic information such as your name, email, phone number and password
  • KYC verification process: When you undergo the KYC process, you are required to submit valid identity documents such as a national ID or passport
  • Financial transactions: Every time you make a deposit or withdrawal, your bank account or e-wallet details are securely recorded
  • Platform usage: Automated tracking technology records your activity on the platform, such as games played, bets placed, and session duration
  • Support communications: When you contact the customer support team via live chat or email, those conversations are stored for quality and audit purposes
  • Cookies and similar technologies: The dragon969 platform uses cookies and tracking pixels to save your preferences and remember your login session
All information you provide through the dragon969 platform is transmitted over encrypted HTTPS connections. We do not collect information through unsecured channels.
3 How We Use Your Personal Data

Dragon969 uses your personal data only for legitimate and necessary purposes. We will not use your data for any other purpose without obtaining additional consent from you. The primary purposes of data use include:

  • Account management: Creating, managing, and securing your dragon969 account, including secure login processes and two-factor authentication
  • Payment processing: Processing your deposits and withdrawals accurately and securely through our trusted payment provider partners
  • Legal compliance: Fulfilling legal obligations including KYC requirements, AML monitoring, and reporting to relevant authorities when required by law
  • Platform security: Detecting and preventing fraud, hacking, account abuse, money laundering, and any other security threats
  • Service provision: Delivering a seamless gaming experience, personalising the platform interface to your preferences, and providing effective customer support
  • Marketing communications: Sending you information about relevant promotions, bonuses, and exclusive offers — only if you have opted in to receive such communications
  • Platform improvements: Analysing usage patterns to improve the design, performance, and features of the dragon969 platform
Important: Dragon969 will not use your personal data for any purpose not stated here without informing you in advance and obtaining your consent where required.
4 Sharing Data With Third Parties

Dragon969 does not sell, rent or transfer your personal data to third parties for their own commercial purposes. However, in the course of operating our platform, there are certain situations where we need to share your data with the following parties:

  • Payment service providers: Financial institutions, banks, and e-wallet providers that process your transactions require certain payment details to complete those transactions
  • Game providers: Gaming technology companies that provide slots, Live Casino, and other games on the dragon969 platform may receive data necessary to operate the games properly
  • KYC partners: Third-party identity verification service providers who assist us in validating the authenticity of submitted documents
  • Legal authorities: Law enforcement agencies, financial authorities or courts issuing a valid order requiring data disclosure
  • Professional advisors: Lawyers, accountants, or auditors subject to strict professional confidentiality obligations

All third parties we work with are required to sign legally binding data protection agreements and are only permitted to use your data for the specific agreed purposes. Dragon969 is responsible for ensuring all partners comply with the established data protection standards.

5 Data Storage & Security

The security of your personal data is a responsibility we take seriously. Dragon969 implements multiple layers of technical and organisational security measures to ensure your data remains protected at all times:

  • Encryption in transit: All data transmitted between your device and our servers is protected by TLS 1.3 protocol with 256-bit SSL encryption
  • Encryption at rest: Sensitive data such as financial information and identity documents is stored in encrypted form on our servers
  • Role-based access control: Only staff who require access to specific data to carry out their duties are granted permission, based on the principle of least privilege
  • Continuous monitoring: Intrusion detection systems (IDS) and anti-malware software operate around the clock to detect and block any threats
  • Regular backups: Data is automatically and regularly backed up to secure locations to ensure rapid data recovery in the event of any incident
  • Staff training: All dragon969 staff who handle personal data undergo regular privacy awareness and cybersecurity training

Your personal data is retained for as long as your account is active or as required to fulfil legal obligations. Once an account is closed, your data will be retained for the minimum period required by law before being securely deleted.

While dragon969 implements comprehensive security measures, no digital system is 100% risk-free. We encourage you to take your own precautions, such as using a strong password and not sharing your login credentials.
6 Cookies and Tracking Technologies

The dragon969 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as login verification, game sessions and security. These cookies cannot be disabled without affecting platform functionality
  • Performance cookies: Collecting information about how you use the platform — which pages are visited most frequently and any error messages you may encounter — to help us improve the platform
  • Functional cookies: Saving your preferences such as selected language, username for easier login, and display settings
  • Analytics cookies: Helping us understand aggregate usage patterns to guide product improvement decisions

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the dragon969 platform.

7 Your Rights Regarding Personal Data

As a dragon969 member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request correction of any personal data that is inaccurate, outdated or incomplete.

Right to Erasure

You have the right to request deletion of your personal data, subject to applicable legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

Right to Restriction

You may request restriction of your data processing in certain situations provided for by law.

To exercise any of the above rights, please contact the dragon969 customer support team via live chat or email. We will endeavour to respond to your request within 14 business days.

8 Children's Data

The dragon969 platform is a service intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we determine that a child's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that data and terminate the relevant account.

Warning: If you become aware that a child under the age of 18 has registered an account at dragon969, please contact us immediately at [email protected] so we can take the appropriate action.
9 Cross-Border Data Transfers

In certain operational circumstances, your personal data may be transferred to, stored or processed outside Malaysia — for example when we use international cloud servers or work with overseas technical service providers.

Dragon969 ensures that any cross-border data transfers are carried out in compliance with applicable legal requirements. The safeguards we apply include:

  • Ensuring that recipient countries maintain a level of data protection comparable to or better than Malaysia
  • Using legally binding data transfer agreements with all overseas partners
  • Implementing additional technical measures such as end-to-end encryption for all data transferred across borders
  • Conducting security risk assessments before engaging any new overseas service provider
Dragon969 always ensures your data receives equivalent protection regardless of where it is physically stored or processed.
10 Amendments to This Privacy Policy

Dragon969 reserves the right to update or amend this privacy policy at any time to reflect changes in our practices, new legal requirements or improvements in how we handle personal data.

When there are significant changes to this policy, we will notify you through one or more of the following methods:

  • In-platform notifications on dragon969 upon your next login
  • Email to the email address registered on your account
  • Update the "Last Updated" date shown at the top of this document

Your continued use of the dragon969 platform after any amendments take effect constitutes your acceptance of the updated privacy policy. We encourage you to review this page periodically to stay informed about how we protect your data.

The current version of this privacy policy is dated 1 January 2026. Any changes we make will update this date.
11 Contact Us About Privacy

If you have any questions, concerns, or complaints about how dragon969 handles your personal data, or if you wish to exercise any of your rights under the PDPA, we are here to help.

Our data protection team can be reached through the following methods:

  • Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get immediate assistance
  • Email: [email protected] — we will respond within 24–48 business hours
  • Service language: Malay and English

For more information on dragon969's other policies and terms, please refer to the following pages:


Register a Dragon969 Account — Malaysia's Trusted Online Casino Platform

Your privacy is fully protected at dragon969. With 256-bit SSL encryption, full PDPA compliance, and a multi-layered security system, you can play with complete peace of mind. Register a free account now and join over 500,000 dragon969 members across Malaysia.

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